Frequently Asked Questions
- Where can I find my local Burdens depot?
- Are my personal details secure?
- Do you offer free delivery?
- What does it mean to sign in / save my details?
- Can I see excluding VAT prices or vice versa?
- How do I return faulty items?
- How do I use a promotion code?
- What does it mean to sign in / save my details?
- I have a credit account, can I still order online?
- Can I open a credit account?
- Am I able to amend my order once it's submitted?
Burdens Tradestores are located across the England, Scotland and Wales. The product range detailed on this web site is available as an online offer, prices may differ at Burdens Tradestore locations.
The Burdens Tradestores offer a selected range of products contained on this web site. To find your nearest depot please visit our depot locator.
We utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside the WT Burden group of companies for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.
We offer free delivery on all orders over £50.00 in value to UK mainland. Valid until 1st March 2010.
Sign In is a feature offered by us to make your Checkout process quicker and easier.
You will have the choice of saving your details once, then simply entering a username and password for all future transactions.
The benefits? You can also view your order history, set up multiple delivery addresses and include multiple forms of payment for future transactions.
Yes. The web site displays both ex and including VAT prices at product item level. A VAT invoice will be sent with your order.
You will need your order reference number and the details of the item to be returned.
Contact us or phone Customer Services on: 0845 618 0024
We will immediately arrange for the collection of the item by one of our carriers.
Return the item in its original condition, including packaging and obtain proof of return from the carrier. We will then despatch a replacement from our Distribution Centre or process a refund once your returns are received.
Add items to your basket and proceed to checkout. When you reach the order summary page, enter the promotion code into the box. You'll need to enter the promotion code to get the discount or special offer on your order.
Sign In is a feature offered by us to make your Checkout process quicker and easier.
You will have the choice of saving your details once, then simply entering a username and password for all future transactions.
The benefits? You can also view your order history, set up multiple delivery addresses and include multiple forms of payment for future transactions.
At present we do not have the facility to take credit account orders online. Please contact us to place your order by phone.
Yes, if you are interested in opening a credit account with Burdens, please download and complete a credit application form.
Please fax or post your completed application form to your nearest Burdens depot. You can find your nearest location via our depot locator map.
No. Once 'submit order' is clicked, your order is sent immediately to our warehouse to process for delivery. You cannot then amend or cancel the order.
